@import url("https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap");:root{--bg-primary:#0f172a;--bg-secondary:#1e293b;--bg-tertiary:#273548;--bg-card:rgba(30,41,59,0.7);--bg-card-solid:#1e293b;--bg-hover:rgba(139,92,246,0.08);--bg-active:rgba(139,92,246,0.15);--accent:#8b5cf6;--accent-hover:#7c3aed;--accent-light:rgba(139,92,246,0.15);--accent-glow:rgba(139,92,246,0.4);--text-primary:#f1f5f9;--text-secondary:#94a3b8;--text-muted:#64748b;--text-inverse:#0f172a;--border:rgba(148,163,184,0.1);--border-strong:rgba(148,163,184,0.2);--success:#10b981;--success-bg:rgba(16,185,129,0.12);--warning:#f59e0b;--warning-bg:rgba(245,158,11,0.12);--danger:#ef4444;--danger-bg:rgba(239,68,68,0.12);--info:#3b82f6;--info-bg:rgba(59,130,246,0.12);--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:20px;--radius-full:9999px;--shadow-sm:0 1px 2px rgba(0,0,0,0.3);--shadow-md:0 4px 12px rgba(0,0,0,0.3);--shadow-lg:0 8px 32px rgba(0,0,0,0.4);--shadow-glow:0 0 20px var(--accent-glow);--sidebar-width:260px;--sidebar-collapsed:72px;--header-height:64px;--transition-fast:150ms cubic-bezier(0.4,0,0.2,1);--transition-base:250ms cubic-bezier(0.4,0,0.2,1);--transition-slow:400ms cubic-bezier(0.4,0,0.2,1)}*,:after,:before{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg-primary);color:var(--text-primary);line-height:1.6;min-height:100vh;overflow-x:hidden}a{color:var(--accent);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--accent-hover)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:rgba(148,163,184,.2);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:rgba(148,163,184,.35)}*{scrollbar-width:thin;scrollbar-color:rgba(148,163,184,.2) transparent}.glass-card{background:var(--bg-card);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border:1px solid var(--border);border-radius:var(--radius-lg);transition:all var(--transition-base)}.glass-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow-md)}.glass-card-static{background:var(--bg-card);backdrop-filter:blur(20px);border:1px solid var(--border);border-radius:var(--radius-lg)}.glass-card-static,.sidebar{-webkit-backdrop-filter:blur(20px)}.sidebar{position:fixed;top:0;left:0;width:var(--sidebar-width);height:100vh;background:rgba(15,23,42,.95);backdrop-filter:blur(20px);border-right:1px solid var(--border);display:flex;flex-direction:column;z-index:100;transition:width var(--transition-base);overflow:hidden}.sidebar.collapsed{width:var(--sidebar-collapsed)}.sidebar-logo{display:flex;align-items:center;gap:12px;padding:20px;border-bottom:1px solid var(--border);min-height:64px}.sidebar-logo-icon{width:36px;height:36px;background:linear-gradient(135deg,var(--accent),#6366f1);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:18px;color:white;box-shadow:var(--shadow-glow)}.sidebar-logo-text{font-size:16px;font-weight:700;color:var(--text-primary);white-space:nowrap;opacity:1;transition:opacity var(--transition-fast)}.sidebar.collapsed .sidebar-logo-text{opacity:0;pointer-events:none}.sidebar-nav{flex:1 1;padding:12px 8px;display:flex;flex-direction:column;gap:2px;overflow-y:auto}.sidebar-link{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--radius-sm);color:var(--text-secondary);font-size:14px;font-weight:500;cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;text-decoration:none;position:relative;overflow:hidden}.sidebar-link:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-link.active{background:var(--accent-light);color:var(--accent)}.sidebar-link.active:before{content:"";position:absolute;left:0;top:4px;bottom:4px;width:3px;background:var(--accent);border-radius:0 3px 3px 0}.sidebar-link-icon{width:20px;height:20px;flex-shrink:0;display:flex;align-items:center;justify-content:center}.sidebar-link-label{opacity:1;transition:opacity var(--transition-fast)}.sidebar.collapsed .sidebar-link-label{opacity:0;pointer-events:none}.sidebar-toggle{padding:12px;border-top:1px solid var(--border)}.sidebar-toggle,.sidebar-toggle-btn{display:flex;align-items:center;justify-content:center}.sidebar-toggle-btn{width:36px;height:36px;background:var(--bg-tertiary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.sidebar-toggle-btn:hover{background:var(--accent-light);color:var(--accent);border-color:var(--accent)}.header{position:fixed;top:0;left:var(--sidebar-width);right:0;height:var(--header-height);background:rgba(15,23,42,.8);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 24px;z-index:90;transition:left var(--transition-base)}.header.sidebar-collapsed{left:var(--sidebar-collapsed)}.header-left{display:flex;align-items:center;gap:16px}.header-breadcrumb{font-size:14px;color:var(--text-secondary);display:flex;align-items:center;gap:8px}.header-breadcrumb span{color:var(--text-primary);font-weight:600}.header-right{display:flex;align-items:center;gap:16px}.header-notification-btn{position:relative;width:40px;height:40px;background:var(--bg-tertiary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all var(--transition-fast)}.header-notification-btn:hover{background:var(--accent-light);color:var(--accent)}.notification-badge{position:absolute;top:-4px;right:-4px;width:18px;height:18px;background:var(--danger);color:white;font-size:10px;font-weight:700;border-radius:50%;display:flex;align-items:center;justify-content:center;animation:pulse 2s infinite}.header-admin{display:flex;align-items:center;gap:10px}.header-admin-avatar{width:34px;height:34px;background:linear-gradient(135deg,var(--accent),#6366f1);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:white}.header-admin-name{font-size:14px;font-weight:600;color:var(--text-primary)}.header-logout-btn{padding:8px 16px;background:transparent;border:1px solid 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20px;font-size:14px;font-weight:600;font-family:inherit;border:none;border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;line-height:1}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg,var(--accent),#6366f1);color:white;box-shadow:0 2px 8px var(--accent-glow)}.btn-primary:hover:not(:disabled){background:linear-gradient(135deg,var(--accent-hover),#4f46e5);box-shadow:0 4px 16px var(--accent-glow);transform:translateY(-1px)}.btn-danger{background:var(--danger);color:white}.btn-danger:hover:not(:disabled){background:#dc2626;transform:translateY(-1px)}.btn-success{background:var(--success);color:white}.btn-success:hover:not(:disabled){background:#059669;transform:translateY(-1px)}.btn-ghost{background:transparent;border:1px solid var(--border);color:var(--text-secondary)}.btn-ghost:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-strong)}.btn-outline{background:transparent;border:1px solid var(--accent);color:var(--accent)}.btn-outline:hover:not(:disabled){background:var(--accent-light)}.btn-sm{padding:6px 12px;font-size:12px}.btn-lg{padding:14px 28px;font-size:16px}.btn-icon{width:36px;height:36px;padding:0;border-radius:var(--radius-sm)}.input-group{display:flex;flex-direction:column;gap:6px}.input-label{font-size:13px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px}.input{padding:10px 14px;background:var(--bg-tertiary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);font-size:14px;font-family:inherit;transition:all var(--transition-fast);outline:none;width:100%}.input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-light)}.input::placeholder{color:var(--text-muted)}.input-error{border-color:var(--danger)}.input-error:focus{box-shadow:0 0 0 3px var(--danger-bg)}.error-text{font-size:12px;color:var(--danger);margin-top:4px}.search-bar{position:relative;width:100%;max-width:400px}.search-bar-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.search-bar .input{padding-left:42px}.table-container{overflow-x:auto;border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--bg-card);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px)}.table{width:100%;border-collapse:collapse;font-size:14px}.table th{padding:14px 16px;text-align:left;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);background:rgba(15,23,42,.5);white-space:nowrap;position:-webkit-sticky;position:sticky;top:0}.table td,.table th{border-bottom:1px solid var(--border)}.table td{padding:12px 16px;color:var(--text-secondary);vertical-align:middle}.table tr:last-child td{border-bottom:none}.table tr:hover td{background:var(--bg-hover)}.table-row-clickable{cursor:pointer}.table-row-clickable:hover td{color:var(--text-primary)}.badge{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;font-size:11px;font-weight:600;border-radius:var(--radius-full);text-transform:uppercase;letter-spacing:.3px}.badge-success{background:var(--success-bg);color:var(--success)}.badge-warning{background:var(--warning-bg);color:var(--warning)}.badge-danger{background:var(--danger-bg);color:var(--danger)}.badge-info{background:var(--info-bg);color:var(--info)}.badge-neutral{background:rgba(100,116,139,.15);color:var(--text-muted)}.pagination{gap:4px;margin-top:20px}.pagination,.pagination-btn{display:flex;align-items:center;justify-content:center}.pagination-btn{width:36px;height:36px;background:transparent;border:1px solid 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var(--transition-fast);font-family:inherit}.conversation-filter-chip.active,.conversation-filter-chip:hover{background:var(--accent-light);color:var(--accent);border-color:var(--accent)}.conversation-list-scroll{flex:1 1;overflow-y:auto}.conversation-item{display:flex;align-items:center;gap:12px;padding:14px 16px;cursor:pointer;border-bottom:1px solid var(--border);transition:all var(--transition-fast)}.conversation-item:hover{background:var(--bg-hover)}.conversation-item.active{background:var(--accent-light);border-left:3px solid var(--accent)}.conversation-avatars{display:flex;flex-shrink:0}.conversation-avatar{width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:white;border:2px solid var(--bg-primary)}.conversation-avatar:nth-child(2){margin-left:-12px}.conversation-avatar-1{background:linear-gradient(135deg,#8b5cf6,#6366f1)}.conversation-avatar-2{background:linear-gradient(135deg,#3b82f6,#06b6d4)}.conversation-info{flex:1 1;min-width:0}.conversation-names{font-size:13px;font-weight:600;color:var(--text-primary)}.conversation-last-msg,.conversation-names{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-last-msg{font-size:12px;color:var(--text-muted);margin-top:2px}.conversation-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.conversation-time{font-size:11px;color:var(--text-muted)}.conversation-count{min-width:20px;height:20px;padding:0 6px;background:var(--accent);color:white;font-size:10px;font-weight:700;border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center}.conversation-complaint-dot{width:8px;height:8px;background:var(--danger);border-radius:50%;animation:pulse 2s 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span{font-size:11px;font-weight:600;color:var(--text-muted);text-transform:uppercase;white-space:nowrap}.complaint-card{padding:20px;margin-bottom:12px}.complaint-card-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:12px}.complaint-message-text{padding:12px 16px;background:var(--bg-tertiary);border-radius:var(--radius-sm);border-left:3px solid var(--danger);font-size:14px;color:var(--text-primary);margin-bottom:12px;line-height:1.5}.complaint-details{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));grid-gap:12px;gap:12px;margin-bottom:16px}.complaint-detail-item{display:flex;flex-direction:column;gap:2px}.complaint-detail-label{font-size:11px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px}.complaint-detail-value{font-size:14px;color:var(--text-secondary)}.complaint-actions{display:flex;gap:8px;flex-wrap:wrap}.settings-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(350px,1fr));grid-gap:20px;gap:20px}.settings-card{padding:24px}.settings-card-title{font-size:16px;font-weight:700;color:var(--text-primary);margin-bottom:20px;display:flex;align-items:center;gap:8px}.settings-field{margin-bottom:16px}.settings-field-label{font-size:13px;font-weight:600;color:var(--text-secondary);margin-bottom:6px}.settings-field-desc{font-size:12px;color:var(--text-muted);margin-top:4px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;position:relative;overflow:hidden}.login-bg{position:absolute;inset:0;background:radial-gradient(ellipse at 20% 50%,rgba(139,92,246,.15) 0,transparent 50%),radial-gradient(ellipse at 80% 20%,rgba(99,102,241,.1) 0,transparent 50%),radial-gradient(ellipse at 60% 80%,rgba(59,130,246,.08) 0,transparent 50%),var(--bg-primary);animation:bgShift 20s ease-in-out infinite alternate}@keyframes bgShift{0%{filter:hue-rotate(0deg)}to{filter:hue-rotate(30deg)}}.login-card{width:100%;max-width:420px;padding:40px;position:relative;z-index:1;animation:slideUp .6s ease-out}.login-logo{flex-direction:column;gap:12px;margin-bottom:32px}.login-logo,.login-logo-icon{display:flex;align-items:center}.login-logo-icon{width:56px;height:56px;background:linear-gradient(135deg,var(--accent),#6366f1);border-radius:var(--radius-md);justify-content:center;font-size:28px;color:white;box-shadow:var(--shadow-glow)}.login-logo-title{font-size:22px;font-weight:800;color:var(--text-primary)}.login-logo-subtitle{font-size:14px;color:var(--text-muted)}.login-form{display:flex;flex-direction:column;gap:18px}.login-error{padding:12px;background:var(--danger-bg);border:1px solid rgba(239,68,68,.3);border-radius:var(--radius-sm);color:var(--danger);font-size:13px;text-align:center;animation:shake .4s ease-out}.login-submit{width:100%;padding:12px;margin-top:4px}.spinner{width:32px;height:32px;border:3px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}.spinner-sm{width:16px;height:16px;border-width:2px}.spinner-center{display:flex;align-items:center;justify-content:center;padding:40px}.skeleton{background:linear-gradient(90deg,var(--bg-tertiary) 25%,rgba(148,163,184,.08) 50%,var(--bg-tertiary) 75%);background-size:200% 100%;animation:shimmer 1.5s ease-in-out infinite;border-radius:var(--radius-sm)}.skeleton-text{height:14px;margin-bottom:8px}.skeleton-text:last-child{width:60%}.skeleton-title{height:24px;width:40%;margin-bottom:16px}.skeleton-card{height:120px;border-radius:var(--radius-lg)}.skeleton-row{height:48px;margin-bottom:4px}.loading-overlay{position:absolute;inset:0;background:rgba(15,23,42,.7);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);justify-content:center;border-radius:inherit;z-index:10}.filter-bar,.loading-overlay{display:flex;align-items:center}.filter-bar{gap:12px;flex-wrap:wrap;margin-bottom:20px}.filter-bar .input{max-width:200px}.filter-tabs{display:flex;gap:4px;padding:4px;background:var(--bg-tertiary);border-radius:var(--radius-sm);border:1px solid var(--border)}.filter-tab{padding:6px 16px;font-size:13px;font-weight:500;font-family:inherit;background:transparent;border:none;border-radius:6px;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap}.filter-tab:hover{color:var(--text-primary)}.filter-tab.active{background:var(--accent);color:white}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{opacity:0;transform:translateX(100px)}to{opacity:1;transform:translateX(0)}}@keyframes slideOutRight{0%{opacity:1;transform:translateX(0)}to{opacity:0;transform:translateX(100px)}}@keyframes spin{to{transform:rotate(1turn)}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}@keyframes shake{0%,to{transform:translateX(0)}20%{transform:translateX(-8px)}40%{transform:translateX(8px)}60%{transform:translateX(-4px)}80%{transform:translateX(4px)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes countUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.animate-in{animation:slideUp .4s ease-out backwards}.animate-in-delay-1{animation-delay:50ms}.animate-in-delay-2{animation-delay:.1s}.animate-in-delay-3{animation-delay:.15s}.animate-in-delay-4{animation-delay:.2s}.animate-in-delay-5{animation-delay:.25s}.animate-in-delay-6{animation-delay:.3s}@media (max-width:1024px){.messenger-layout{grid-template-columns:300px 1fr}.charts-grid{grid-template-columns:1fr}}@media (max-width:768px){.sidebar{transform:translateX(-100%);z-index:200}.sidebar.mobile-open{transform:translateX(0)}.header{left:0!important}.main-content{margin-left:0!important;padding:16px}.messenger-layout{grid-template-columns:1fr;height:calc(100vh - var(--header-height) - 32px)}.chat-panel.hidden-mobile,.conversation-list-panel.hidden-mobile{display:none}.stats-grid{grid-template-columns:repeat(2,1fr)}.page-header{flex-direction:column;align-items:flex-start}.filter-bar{flex-direction:column;align-items:stretch}.filter-bar .input{max-width:100%}}@media (max-width:480px){.stats-grid{grid-template-columns:1fr}.login-card{padding:24px}.settings-grid{grid-template-columns:1fr}}